FAQ / Shipping Policy

Shipping

What Are Shipping Options/Times?

You have two types of shipping options to choose from:

Standard - Usually up to 5 Business days.

Expedited - Up to 2 Business Days.

Please note: Our products being shipped with FBA services, so an Amazon logo or stickers might been applied on the packaging, but it will be from us.

We Ship Inside the USA Only.

Orders are usually processed and shipped out within 1-2 B. days after order placement.

Will I be notified when my order been shipped?

Shipping notifications are sent out via email after order is shipped, with a tracking # (of the courier), which allows you to locate your order status.

**Address provided is the customer responsibility ONLY!

Please provide with most detailed address info. Wrong Address or address locations that has issues with Post services delivery, will be full customer responsibility.

Thanks for understanding.

Payments

How can I Pay?

You can pay by: PayPal Or Credit Card.

Do I need an account, to purchase from this store?

No, you are not required to create or have an account to purchase from our store, You just need to fill up your shipping Address info on Checkout. However, if you already have an account, you may use it on your next purchases. Just please, make sure all your contact info is updated to avoid any issues...

What if I want to cancel my order?

If you would like to cancel your order, please contact us as soon as possible. You can cancel your order within 24 hours of your making it, we can not guarantee an order cancelation after this period, as order might be already shipped.

For Returns & Refund Policy please refer to it Here

How Secure is your store?

Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. More than that, all store traffic is securely encrypted with SSL, Checkout the "Lock" symbol on the web address line.

As well for our payments methods which are: PayPal & Shopify Payments(For C. cards).

How can I contact you?

You can contact us by leaving us an email on: info@oakiway.com Or just click Contact Us

Thanks for your interest in our product, We are here for you for any question.

Sincerely,

The OakiWay Team.