Refund Policy

We want to ensure you're happy and you receive nothing but quality products, from The Lingerie Madness Shop.

We cannot refund items damaged during the shipping process. In this event, you must file a claim with the carrier. We offer a full refund (excluding original shipping cost) or an exchange on damaged or blemished items.

If there is something wrong with your order?: wrong size, wrong item, or if your goods are in any way damaged, defective or blemished, when you receive them. Then, please do not hesitate to contact us about replacement within 7 days, of your received delivery.

Size issues items might requested to be shipped back to our office In Israel, shipping cost will be paid by customer.

Items can be returned, Only 14 days after being received!

Email us at, Please include: order number, order details and pictures that shows the problem, if possible.

If customer service offers a coupon to compensate your first order, the next order with this coupon applied on, will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value, can be refundable.

Reshipped items for size issues will not be refundable as well.

We will do our best to make you happy & satisfy. We will provide you with instructions for returns, if needed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Free Items (When only shipping has paid - Shipment will not be refunded)
Sale Items
Intimates Underwear (like Thongs, Panties etc...) 

To complete your return, we require a receipt or proof of purchase Or Order#.

Please Do NOT send your purchase back to the manufacturer .

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, Or Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lingerie Madness!